General ACCAACCA portal - Problems with the exams

I just had the same problem with SBL in Ireland. My exam was 10am. At 10.15 I got an IM from the Proctor saying that they could not see my web cam feed although I could see on my on screen. After a little while they told me that they were trying to re-launch my exam, As I was telling them that this was distracting and I needed to get on with my exam. Then the session just froze up I was unable to close any of the exhibits or type on my script anymore I waited for an hour and a half, and then in the end I had to terminate the session myself I have just lost connectivity with it the system wasn’t responding to the chat function I and I was no longer able to type on the screen. I’ve just Spent another 30 minutes on the phone to the ACCA. They said they will see what they can do but it’s looking likely I will have to forfeit and sit again in March. Very frustrating as I am on my last two papers SBL and advanced tax

Shane, I see you were due to sit AAA in Ireland which was the same as myself. Have you heard any further or are we just expected to sit the exam in March? I selected the withdrawal option and they have credited my account. It's completely unacceptable to me having used up my own leave and exam leave, not to mention the learning provider I used to sit the exam in December not 3 months later! To top it off the exam sounds as if it was quite favourable from what I can see!

Hi guys, I'm just wondering if the issue is still there today? I have a remote exam booked for the 10th and really worried it won't go ahead. We don't need the extra stress on the top of the exam, very bad form from ACCA.

@kbourne - I suggest you report also your technical issues in writing through myACCA or via https://forms.accaglobal.com/contact-us

I had SBL today and APM tomo. Thankfully today it worked. I will say wasn’t the best but it could be worse as others couldn’t even sit their exam. I logged in a hour and half early to be safe.

Why can’t I vote on the poll?

I had the same problem, at the last 13 minutes of my exam the screen froze and I could not do anything. Already in the last 50 min the software was behaving a bit weir eg I could not insert a table. Oh well..

I had the 15 minute timer issue too, as soon as it popped up I couldn't access anything and then by the time it got sorted time was pretty much up, I know its only 15 mins but 15 mins in SBL is 8% of the marks writing time so its the difference between passing and failing - not really happy with that to be honest Actually yeah now others mention it I couldn't use the slides properly either for the last about 45 mins - not able to bullet point and highlight as headers - I was wondering what was going on

Kim Smith wrote: @kbourne – I suggest you report also your technical issues in writing through myACCA or via https://forms.accaglobal.com/contact-us

Hi Kim. I phoned up straight away and was told that all they could do was to withdraw the exam and re book me for March. No offer of a re schedule.

bmurphy wrote:Shane, I see you were due to sit AAA in Ireland which was the same as myself. Have you heard any further or are we just expected to sit the exam in March? I selected the withdrawal option and they have credited my account. It’s completely unacceptable to me having used up my own leave and exam leave, not to mention the learning provider I used to sit the exam in December not 3 months later! To top it off the exam sounds as if it was quite favourable from what I can see!

Very frustrating and unfair, I agree. I haven't heard anything further yet, I raised it with the school I did lectures with and he said there's a small chance they'll facilitate resits next week. I'm hoping if enough people lobby with ACCA to push for a resit, they will allow us to do it. They clearly can do it given the allowed people to resit it today.

Can I ask the ppl who could access the exam but had issues? Are you going to contact Acca about it so they take it into consideration?

yeah ill be logging it with ACCA - like i didnt get to write for 8% of my exam writing time , so imagine if ACCA said you need 50/92 - I think its unfair not to raise it

Hi Ciara, Hope your exam went well. When you said you logged in early, does that mean that you started your exam early as well?

Hey, no started it at the same time so I just sat and waited. Can’t say that’s why I was able to log in but I guess it can’t hurt.

Thanks a million, I am doing APM tomorrow myself, my exam time is 8, bet I will be logged in by 6:30am. Good luck

@antowhelan do you know what is the procedure to raise this issue with ACCA?

yeah if you log into my acca , my qualification and then the mitigating circumstances and select exam format remote , listen it may not make a difference but if i was borderline and had 15 mins extra ill guarantee i could have got 1 -2 marks if not more in that time

Thank you I will be looking into that. Imagine if we fail on 45-49... that would really be frustrating. I was just at the point of reviewing my answers and got stuck when amending the slides (kind of in the middle of a word)

Same issue 15 minute warning then couldn’t exit the 15 minute warning timer still went down and still could talk to support so knew it wasn’t on my side, issue not fixed all I wanted and needed was my last 15 minutes. Bit of a shame as all the hard work and effort and time of work that was needed to do this exam. I left task 1 to last and could have easily wrote 10 more points to get about 8 marks

Same!

Hi, did anyone check their plan? My exam today has withdrawl beside the exam I took today?

I was unable to take SBL exam this morning due to ACCA technical issues. So upset.

Ciara wrote:Can I ask the ppl who could access the exam but had issues? Are you going to contact Acca about it so they take it into consideration?

I would definitely advise you to do that if you managed to finish, but with issues. They do take into consideration and they are aware of the issues that they had today. For me it is futile as i had issues even within the 10 minutes allocated for reading the pre exam pages. Once I launched the exam it all froze up and I lost the invigilator. The script, exhibits and chat button all became unresponsive. Spent 30 minutes on hold and in the end I was told all they can do is withdraw my entry and I can re book for March. I’d already seen the exam and all the requirements also, so it goes to show they have no contingency plan. Ironic considering part of the syllabus talks about IT controls and BCP

kbourne wrote:Kim Smith wrote: @kbourne – I suggest you report also your technical issues in writing through myACCA or via https://forms.accaglobal.com/contact-us

I was not thinking about you being offered a reschedule but making sure you get to hold the exam fee over given that it was you who terminated the session. If you already have confirmation of rebooking for March that's fine.

Ciara wrote:Hi, did anyone check their plan? My exam today has withdrawl beside the exam I took today?

Ciara, if you think you sat and submitted it satisfactorily yesterday, i.e. you do not think that you were withdrawn, this is advice from ACCA: "Any student uncertain of why they have received a rebooking text message, or uncertain of the status of their exam script, should contact ACCA either by telephone +44 (0)141 582 2000 or via https://forms.accaglobal.com/contact-us I suggest the contact-us

I have been appeared in PM exam today. How long will it take to out the result?

Thanks, yeah emailed them so hopefully all was good. Today was much better. The only issue I faced was the person sending me messages to stop touching my face as I cud block my face. So least they addressed ppl complaints

Hi Ciara! I’m glad to know it was better today! I’m very nervous about next Monday. Hopefully it won’t be stressful like Monday

Hi i sat ATX on tues and got to do it..but now ive seen a, withdrawal message on my acca account.. But have not received emaill text or nothing from Acca.. Im worried now my exam is not gone through or something?? Anyone know what this is

@carsmac, my colleague sat ATX and said the exam froze about an hour before the end of the exam. Which would have been roughly the same time I had issues with SBL. She contacted ACCA and then afterwards she saw that the exam had been withdrawn even though she had asked them if she would be marked on what had been answered so far. Seems they may have taken a blanket approach which suggests to me they knew full well that there were issues going on with the Pearson vue software