General ACCAACCA portal - Problems with the exams

Hi all, Im having some issues logging into MYACCA portal- it shows cannot load account. is anyone else experiencing similar problem ?

Yes - look at adjacent posts!

i have my exam in 10 hours and the site is down.anyone knows what can i do?

Further to Lauren's post on another thread - please find the e-mail that confirms your exam booking - you should find a link to where you can download your exam docket.

Yeah but there is a lot of students who are sitting online version of exam, without myACCA it will not be possible to launch exam. p.s I have same problem

i am having my exams remotely. idonts have that issue with the docket.i cant log in to have my exam at all

Hi all, ***UPDATE - issue just got resolved for me after re-trying to log in. Hope it won't happen on exam day & hope it's resolved for those affected too. Confiming having the same / similar issue here and exact same error when attempting to send message in ACCA for help. Failed to load content Sorry, we couldn't load your information Have attempted but none worked: 1) Clear Cache 2) log in via different browser 3) Checked timezone, VPN 4) Log in using a different device 5) Log in via phone Will be doing session CBE in days - where I believe exam docket is not required, but rather logging into myACCA to launch exam is a must? (appreciate confirmation on this) Thank you

I am also taking the exam remotely and have been provided with a potential solution. If I open the email "ACCA Education: Preparing for ACCA Remote Invigilation Exams" and click on the "system checks" link, it allows me to get to the launch exam link through there. The link is not yet live so won't know for sure it works intil the morning, but it looks promising.

Managed to login to MYACCA portal. Think its fixed All the best !

Yes it was fixed last night - thank you for confirming the problem was resolved!

I have the same issue.

Ive missed my exam now. Absolutely ridiculous

me too...I can't even get through to the the technical support team!

the same here ;( question what happens next? new exam date will be set?

Im not sure what exams you were preparring for. If it was an F level you may be able to rearrange for next week. I was preparing for AAA and got through to the helpline and was advised that i wont be able to reschedule until next March if i have missed my exam.

Yes exact same issue here and response regarding rebooking. Absolutely unacceptable

I know about 5 people having the same issue. It's making everyone so anxious. Their exam is literally now and they can't log in. There is absolutely no official communication about the situation to calm students down. It's quite sad really. After us making all the plans and taking leaves from work and running all the checks.

This is what I was thinking. However, It's their fault and it's very frustraiting. ACCA need to maintain their image and currently they've ruined it with being so unprofessional towards the students.

also for AAA, thanks for sharing this info!

I’ve had connectivity issues at the start of my exam at 9:00 am London time. I was in touch with the invigilator through the chat, then my screen was black for several minutes and nothing happened! I had to reschedule my exam to next Monday at 04:45 am!!!! I’m very frustrated and stressed.

Which level of papers did they allow you to reschedule?

I am sitting for AA

Hi guys. I was supposed to sit for AA this morning. I was able to login and even speak with the invigilator through the chat. However when my exam was about to launch, the screen was all black for several minutes and the computer was not responding at all. It was already 10 min past the beginning time, so I’ve restarted the computer. I am really frustrated, but was able to reschedule mine for next Monday at 4:45 am!!! Anyway, can’t even complain, as your situation is even worse. They will need to open new slots for everyone, it’s not possible!

I was scheduled for the 9:45 AA sitting this morning and the webpage didn't load till 11:10, when it said I missed my check-in window. I missed the exam and they said to call back this evening or tomorrow morning to find out what to do. This is terrible and disappointing. :(

How could you re-schedule? Who did you call?

I was able to do it through the website. You go to the same screen you were supposed to launch the exam and click rebook. You’ll go through the same process as the first time to book the exam.

I logged in to do AAA. Exam could did not launch. Lack of support from the team to help with this and was told exam needed to be revoked and to reschedule for March. I am shocked at the response to this. What error message did anyone get when trying to launch the exam?

Please see here for official response - if you have been affected, ACCA will contact you: https://opentuition.com/topic/myacca-official-response

was not able to take AAA today, very disappointing

same here. Very disappointed hoe the issue was dealt with. I still hope that there will be option to sit it next week.