General ACCAACCA portal - Problems with the exams

What error message did you get?

Big frustration....unable to login into MyACCA portal and missed my final paper AAA...

Good day, Can someone Please confirm which countries are having these issues?

I’m in Ireland

Same problem for me. I am not able to login to myACCA and AAA paper so I have to rebook for Mar section. Very disappointing . I’m from Myanmar.

Mine was supposed to be at 10.30 I tried logging on from 10, i got into my exam but then it kicked me out. But I went back at 11.50 launched it and sat the exam so if you keep trying you can still to get to sit it. That's AA

I appreciate that, but that is not good enough, it looks like they are not ready to run them why tell students that is doable if it is not. I am sitting SBL tomorrow and I took two weeks unpaid leave, and the registration for the exam it's a fortune. I couldn't sit the exam in March cause it was canceled due to pandemic, I couldn't sit last sitting because the exam hasn't started and I was in a exam center, same thing then, time off from work, so many weekends studying only to be told sorry we can only accommodate you next sitting. They are not answering emails it takes more than 48 hours for someone to get back only to be given general feedback and links to where to pay my annual fee for 2021. They should make an effort and allow ALL students to rebook next week or the following.

Could anyone login, launch OnVue and pass check-in but exam could not launch? If so what error would you get?

Is anyone still having issues? I can't get logged in to do the practise questions, just brings me to a blank screen. I contacted ACCA they said problem should be fixed?

I had that issue Anisa. Everything looked fine. I’ve checked in and even was in touch with the invigilator through the chat. He asked me to show my ID at the webcam and confirm my date o birth. During that I had my webcam video on and it said recording in red. After a while, the chat function was gone and the screen was black, with the mouse sign as if it was loading. It kept like that for ages and when I looked at the clock, it was already 15 min past the exam time. I’ve restarted the computer and the invigilator called me. He told me to try to relaunch the exam but the whole issue with the MyACCA section began. My call with the invigilator finished out of nowhere and I decided to rebook my exam so I wouldn’t lose the slot. But I had to rebook to 4:45 am!!

Has anyone heard back from ACCA? Do they see this happening tomo? Bad enough doing the exam at home without this added stress. Sorry to all who missed their exams today

Haven’t heard anything from them. Hopefully everything will be fine from now on and you won’t have trouble, Ciara!

please were these issues experienced by those who had remote exam only?

Hi! When you say you had to rebook, does that mean you had to pay for the exam again?

I tried to rebook AAA for tomorrow but got an error message stating there must 24hours between booking and the exam

Hi viniciuspecoraro, How did you rebook? The invigilator didn't contact me, just over chat and was not helpful at all. Where are you based? It didnt allow me to rebook. When was the rebook session? Did you do AAA?

Logged in at 7.45 am in Ireland, did all the checks & sent pics and sat at the desk for another hour, couldnt go to toilet or go over notes, just sat there on live waiting nerves all over the place, chatted to invilgator and asked what was the delay and told them I was stressed, I got the reply 'have patience dear please', eh like get the exam open & dont call me dear! Imagine a professional body that harps on about professionism, integrity & respect & they call me dear! I was raging . Finally got in on it, I asked 6 times to take a bathroom break and no one replied to my chat, I had 90 minutes left of the exam when I first asked, I dont think anyone was watching me, I asked out loud could I take a break, I waved at the screen and still nothing, i was in serious pain as a crohn's patient, I was nearly crying with the pain but couldnt leave my desk for fear of it been cancelled, what a joke ACCA are, is it even worth doing my final exam in June!

Hi Anisa. I am based in Ireland. I was talking about AA, not AAA. My rebook sessions is scheduled for next Monday. Hi Louise, I am really sorry about your experience. It has been terrible for everyone of us, I guess. If it’s only missing one for you, don’t give up! You are almost there!

I did my exam today no problems. My advice sign into acca account early. My start time was 9.15 I logged onto my acca at around 7.30. I had no problems at all from beginning to end.

I am not sure what you mean, but I was supposed to sit for AA. I tried to follow the steps they’ve recommended at their troubleshoot guide, but it was impossible to access any of the pages and not even contact them through the “contact us” page!!

kennethpaul wrote:Which level of papers did they allow you to reschedule?

Totally agree... I don't know why is it so hard to send a mail about technical problems like this. Of course they are unreachable via phone.

Anisa wrote:What error message did you get?

Not valid ID access

abeckman wrote:AAA cannot be re scheduled for next week … So, now for us sitting AAA only Mar/21. Very dissapointed…

exactly. Still hope that ACCA will pick up the issue and will deal with it diferently.

I had the same problem yesterday for my AAA exam, it got rescheduled for 6.15 this morning I was logged onto the portal sat in the waiting room for 2 hours and the invigilator said they couldn't see my webcam (which was 100% on i could see myself on the portal & my webcam light was on) they then kicked me out of my exam saying i couldn't do it today. Have spoken to ACCA who 'might contact me' for it to get rescheduled again. Anyone else had their exam cancelled again today?

Got an email yesterday stating that I could sit AAA this morning but never got allocated a time. Tryed booking it myself through the portal but it wouldn't let me. Tried contacting ACCA directly but it's impossible. An absolute shambles

ahanson wrote:I had the same problem yesterday for my AAA exam, it got rescheduled for 6.15 this morning I was logged onto the portal sat in the waiting room for 2 hours and the invigilator said they couldn’t see my webcam (which was 100% on i could see myself on the portal & my webcam light was on) they then kicked me out of my exam saying i couldn’t do it today. Have spoken to ACCA who ‘might contact me’ for it to get rescheduled again. Anyone else had their exam cancelled again today?

I got an email yesterday evening saying that I would be allocated a time this morning to take AAA but never got an email with a time and when I tried to book through the portal it said that I couldn't book a time as there has to be 24 hours between booking and taking an exam even though there was an available slot. A shambles.

When you tried rebooking the exam, did you get a refund for the previous exam or did you have to pay for it once again?

I had gotten a refund

oh ok. Are you now able to book it for tomorrow? or is that option not available at the moment?

I got an email yesterday saying they would allocate me a time to complete the exam today but they never did.