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General ACCAYOU ARE NOT AUTHORISED TO ACCES PAGE - ACCA BOOK AN EXAM

MMelissa4y ago
I am receiving the above message when I click on Book an exam from my portal. I have an exam tomorrow morning, I read to clear cache or update browser, I have done both of these. I rang ACCA but only got answering machine, they said they are having issues with downloading dockets and exam booking. I don't know what to do!
MmrjonbainModerator4y ago#61
Don't know how much help I provided. Wish everyone luck. Would encourage people to keep trying and focus on exam questions if they manage to get access.
CConnie4y ago#62
Hong Kong got the same issue, I am unable to access "Book an Exam" page. The customer service told that the exam will allow to book either on the next week Thu or June session. And he said this issue is globally for the remote exam.
MMelissa4y ago#63
Yes I was hoping the clear cache would help!
MmrjonbainModerator4y ago#64
Worth trying to clear cache.
MmrjonbainModerator4y ago#65
Somebody earlier in thread mentioned clearing cache and said it didn't work for them but I would suggest it is worth trying.
Ttbm134y ago#66
It's not a cache issue. Many people have tried that already. It's a backend issue on ACCA's side.
MmrjonbainModerator4y ago#67
Anyway I will bid people the best of luck and suggest given information above that they try following: 1. Clear cache 2.Keep trying to access exam 3.If you get through try to answer exam question to best of your ability. 4.See this forum for more information after exam or if unable to access exam Tutor Kim Smith will be able to give you advice and information.
MMelissa4y ago#68
Also they have said to some people that it may be rescheduled to next week? Very difficult to get more time off work and also to keep this level of study up for another week, feeling very disheartened :(
MmrjonbainModerator4y ago#69
tbm13, I would suggest it is still worth trying unless there is some downside of which I am unaware.
KimKimTutor4y ago#70
To the person who asked has this happened before, it has, briefly, in an earlier exam sitting. This is the first instance this March 2022 exam session. I have alerted contacts in ACCA but like me - based in UK - it is still early. There are clearly a lot of you "in the same boat" - and I know it's easy for me to say but difficult for you all - but please try and stay calm an NOT stress. Yes you should continue to wait and try and I will find out what your options will be if, unfortunately, unsuccessful this morning.
MMelissa4y ago#71
@amybrowne3 did you get to do your exam?
KKeshav4y ago#72
same here. facing the same issue man this is not good I've prepared for this exam and I don't want this to reschedule.
CChandre4y ago#73
I should have started my exam 7:45 and its now 10.12 where I live so have to reschedule for June.
EEvelina4y ago#74
Hi, I had the same problem and they advised me to delete cookies and try again. It worked for me
KKeshav4y ago#75
can we give our exams next week ?
CChandre4y ago#76
I heard you can write next week, but I'm moving this weekend and won't have internet connection for a while
AAmy4y ago#77
Hey Melissa No girl didn’t get to do my exam! Luckily work are happy for me to take next Thursday off if given the option to do the exam next week. It feels weird! Feels like we should be stress free right now and almost finish the exam!
CChandre4y ago#78
tbmks wrote:After your scheduled exam time is up (and hopefully when they resolve the issues with the exam booker) you should see an option to either withdraw or reschedule for next week.
Thank you
KKeshav4y ago#79
hey its been half an hour since my reporting time and still nothing so I don't think today is the day
AAmal4y ago#80
Is this happening to remote based exam only? Even center based exam must try to log into the students account right?
MMelissa4y ago#81
I am unsure if there is an issue in center based exams. However March 2020 I had similar issue and exam was delayed in centre by 3.5 hours in a centre!
KimKimTutor4y ago#82
Fore reporting of technical issues as mitigating circumstances please see here https://www.accaglobal.com/pk/en/student/exam-entry-and-administration/exam-results/mitigating-circumstances.html
AAmal4y ago#83
The problem is now resolved
AAdit4y ago#84
its not the day, i guess.
MMelissa4y ago#85
@unknownbrain where are you located? did you keep refreshing and it brought you through??
AAdit4y ago#86
its not the day, i guess.
unknownbrain wrote:The problem is now resolved
not for me, yet.
HHamza4y ago#87
yes the issue is resolved
KimKimTutor4y ago#88
AGAIN - you do NOT need a printed docket if sitting with remote invigilation https://www.accaglobal.com/ca/en/student/exam-entry-and-administration/exam-attendance-docket.html I can access MyACCA (though didn't try earlier) and a few of you are now reporting as resolved?
MMelissa4y ago#89
its working for me now! best of luck everyone!
KKeshav4y ago#90
Same still not resolved for me
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