YOU ARE NOT AUTHORISED TO ACCES PAGE

This topic has 131 replies, 23 voices, and was last updated 2 years ago by ohitssid.

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March 9, 2022 at 11:07 pm #650595
Melissamc16
Participant
- Topics: 3
- Replies: 12
I am receiving the above message when I click on Book an exam from my portal. I have an exam tomorrow morning, I read to clear cache or update browser, I have done both of these. I rang ACCA but only got answering machine, they said they are having issues with downloading dockets and exam booking. I don’t know what to do!
March 9, 2022 at 11:28 pm #650596
amybrowne3
Participant
- Topics: 0
- Replies: 12
Me too!!!
March 9, 2022 at 11:35 pm #650597
Melissamc16
Participant
- Topics: 3
- Replies: 12
I’m so stressed! I really hope that it is resolved by the morning! I really don’t want to have to take the exam in a few days if it doesn’t work tomorrow!
March 10, 2022 at 12:07 am #650599
amybrowne3
Participant
- Topics: 0
- Replies: 12
I’ve called them a few times & can’t get through. It’s been like this for over 12hrs. I really do not want to reschedule either!
March 10, 2022 at 2:22 am #650603
timmyh
Participant
- Topics: 0
- Replies: 1
“You are not authorised to access page” Anyone facing same issues? Please, help out on how to resolve this.
March 10, 2022 at 3:07 am #650605
amybrowne3
Participant
- Topics: 0
- Replies: 12
I got through to someone at ACCA. They said they’re trying to fix the issue.
Unfortunately if not resolved will need to be rescheduled to contingency week next week or June!!!
March 10, 2022 at 4:43 am #650612
Aroona
Member
- Topics: 8
- Replies: 7
Hey i tried calling them, it says the number doesnt exist.
March 10, 2022 at 4:47 am #650613
syahmihaziq
Participant
- Topics: 0
- Replies: 5
Any update guys? I can’t access it as well
March 10, 2022 at 4:48 am #650614
amybrowne3
Participant
- Topics: 0
- Replies: 12
I’m based in Australia so I’ve been emailing with ACCA in Sydney. They advised me to keep trying and if I still do not gain access by exam time that I will receive an email directly from ACCA about next steps i.e. rescheduling.
March 10, 2022 at 4:48 am #650615
manjarisen
Participant
- Topics: 0
- Replies: 8
any updates ? I have my exam in an hour
March 10, 2022 at 4:51 am #650616
mrjonbain
Moderator
- Topics: 6
- Replies: 2478
manjarisen, I don’t know the details of your situation but if you are sitting a remote exam please see the following thread –
https://opentuition.com/topic/not-able-to-print-docket/
March 10, 2022 at 4:54 am #650618
mrjonbain
Moderator
- Topics: 6
- Replies: 2478
Likewise for any of the people above that are sitting exams by remote invigilation. Please also see this thread-
https://opentuition.com/topic/not-able-to-print-docket/
March 10, 2022 at 5:01 am #650622
Connie3667
Participant
- Topics: 3
- Replies: 16
I have already obtained the exam docket successfully in two weeks ago, and I need to enter into “Book an Exam” page to start my exam in an hour but it appears “You are not authorised to access page”. I don’t want to reschedule my exam.
March 10, 2022 at 5:06 am #650624
amybrowne3
Participant
- Topics: 0
- Replies: 12
My exam is in 25mins!
Apparently we will have the option to reschedule to next week or June.
Really do not want to reschedule either!
March 10, 2022 at 5:06 am #650625
manjarisen
Participant
- Topics: 0
- Replies: 8
Same here, I really dont want to reschedule, ugh this is worse than exam stress
March 10, 2022 at 5:08 am #650626
manjarisen
Participant
- Topics: 0
- Replies: 8
Hey where does it say about the options ? cuz Ive mailed the acca team and Im not expecting them to respond anytime soon
March 10, 2022 at 5:11 am #650627
amybrowne3
Participant
- Topics: 0
- Replies: 12
I’m based in Australia so I have been emailing with ACCA ANZ. They got back to me within minutes!
March 10, 2022 at 5:19 am #650628
mrjonbain
Moderator
- Topics: 6
- Replies: 2478
Think time zone differences may impact on response times. Believe it’s afternoon in Australia at moment.
March 10, 2022 at 5:19 am #650629
amybrowne3
Participant
- Topics: 0
- Replies: 12
Has anyone been able to gain access yet?
March 10, 2022 at 5:22 am #650630
asish087
Participant
- Topics: 0
- Replies: 4
Wait for some time, It may work after 10-15 min.
March 10, 2022 at 5:24 am #650631
mrjonbain
Moderator
- Topics: 6
- Replies: 2478
asish087, is that based on personal experience?
March 10, 2022 at 5:26 am #650632
tbmks
Participant
- Topics: 1
- Replies: 74
Exam is in an hour and I’m also getting this error
March 10, 2022 at 5:26 am #650633
mrjonbain
Moderator
- Topics: 6
- Replies: 2478
Would encourage people to keep trying. Hope it gets fixed.
March 10, 2022 at 5:28 am #650634
amybrowne3
Participant
- Topics: 0
- Replies: 12
Just got off the phone to ACCA. They said keep trying for 20mins (as my exam is in 3 minutes) and if I still can’t gain access I will receive an email by end of today to reschedule.
March 10, 2022 at 5:28 am #650635
asish087
Participant
- Topics: 0
- Replies: 4
I called my tutor, she said, will get access to CBE platform before like 15 min. But few people have got after 10-15 min.
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