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This demonic nightmre pop message i have been facing in mock and actual examinations are fond of repeating itself “You have not yet viewed the entire screen. Please use all scrollbars and/or open any on-screen exhibits before trying again”.
When it sprang up on my first attempt of FR i thought it was a glitch caused by the exam centre after scrolling and touching the entire lenght and breadth of the screen. I ended up wasting precious time in the examination effortlessly trying to fix it because i couldnt move on to the next question. I ended up with less than 2 marks off the pass mark as a result.
This wicked pop up info sprang up in the mock exam prep and in my second FR exam attempt again. Navigation buttons were also slow to respond.
Changing to less than 100% in the mock couldnt help mattars at all
I dont know if anyone will help me fix this frustrating issue because i am done if there is no way out.It is indeed an annoying but necessary feature for all the exams and usually resolved by following the instruction, making sure to have scrolled all available scrollbars. I suggest you look at the FR exams in the CBE practice platform and find a specific exam where you can cite one or more specific questions where this is an issue for you and contact ACCA directly https://www.accaglobal.com/uk/en/footer-toolbar/contact-us.html (Select topic Learning/ study support and then Practice platform) You should be given the option of uploading files with your query – I suggest full screen snapshots with the error message.
If you get any resolution, I am sure other users of this forum would be pleased to read about it here.
See here that changing zoom to 100% helped in this case https://opentuition.com/topic/cbe-platform-issue and here someone suggested zooming out https://opentuition.com/topic/cbe-test-platform
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