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Subjectivity in qualitative measurement

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA APM Exams › Subjectivity in qualitative measurement

  • This topic has 2 replies, 2 voices, and was last updated 9 years ago by trangtubin.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • August 17, 2015 at 6:08 am #267462
    trangtubin
    Member
    • Topics: 12
    • Replies: 39
    • ☆☆

    Dear Mr. Gromit,

    As I understand, qualitative measurement (non-financial measures) is highly subjective. So what is solution to eliminate and avoid its bias?

    whether using a matrix which include multiple measures will help to exclude bias and return to core assessment?

    How do you think sir?
    Many thanks in advance for your help.

    Regards,
    Trangtubin

    August 17, 2015 at 8:39 am #267477
    Ken Garrett
    Keymaster
    • Topics: 10
    • Replies: 10589
    • ☆☆☆☆☆

    Yes, multiple measureds are likely to be better than a single measure. Think of how people measure employee performance for appraisals. There’s little point in just a single number from 1 (excellent) to 5 (poor). This gives no insight into how the scores were determined.

    Most systems will score people across a number of qualities such as:

    Technical ability
    Punctuality
    Ability to get on with clients
    Ability to get on with colleagues
    Organisational ability
    Leadership ability
    etc.

    Each might still be subjective, but it is easier to understand and challenge each dimension.

    August 17, 2015 at 9:19 am #267479
    trangtubin
    Member
    • Topics: 12
    • Replies: 39
    • ☆☆

    Dear Sir,

    Yes, the final assessment from multi-facet KPIs should be matched and shared between facets.
    Many thanks Sir for your advises 🙂

    Regards,
    Trang Nguyen.

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