SBL*** September 2022 ACCA SBL exam – Instant Poll and comments ***

Few topics covered in SBL exam: 1. Risk and risk mitigation 2. External environment and impact on organization 3. Cost control and it's importance 4. Benefits and challenges of segregation of audit and risk committee 5. Integrated reporting 6. Customer service improvement 7. Responsibility of coo in project management 8. Not able to recall The time never seems to be enough, my exam screen got stuck several times towards the end.

7) Roles of project sponsor and process strategy matrix to improve customer service process ?? Was it me or there was no SAF question? I was quite surprised bc of that

I did my SBL exam in an exam centre. Exam was slow and typed words lagged. When I clicked "next" and then clicked "review" my answer in the word processor disappeared (but answer in slides were still there). Did this happen to anyone else? Also got a "character limit reached" message.

I left the last question on project management as was the head scratcher out of all of them and instead directed my efforts towards adding to earlier answers, expanding on points and triple-checking format. I did the same in my mock. Was only 16 marks lost and I’d rather get good marks on 84% of the paper than risk losing time on what I could do well. The paper seemed fair but there was no real analysis of figures or performance. A lot was risk based.

Same, i was expecting some kind of financial analysis if not a full-fledged SAF question

Got the Quality Homes case study, and while I only marked it as hard (because it wasn't a disaster), I hated it. I did not like the scenario, nor what they asked me to do other than the final question on the website which I know answered well.

I had the QH case study. Didn’t have a clue what they were asking me to do! Question 1 I kinda used Porters 5 Forces but half heartedly. Definitely didn’t do my best… Argh! It was my last exam too!

Got QH case study as well. I was surprised that they asked for strategy/process matrix, as I thought we will never be asked for a specific model?? I thought it was weird exam with many key areas of this exam missing.

Tough exam I thought, QH case. First question about evaluation, anyone put anything sensible? Because I, did not.

I used PESTEL as the question was about external environment.

I got QH too.....I ran out of time for last 2 tasks....i.e. 4 questions What was first question exactly....I have forgotten... I only remember I picked points from their swot analysis for that I think.

tomdavey wrote:Tough exam I thought, QH case.

I used PESTEL as the question was about external environment

marketiung 6Is in the portal of QH

So did I. I felt like a right idiot about 1.5 hours in and had gone too far to change track. Thank you for the reassurance (at least I wasn't the only one!!!)

I think they ask too many questions for 4 hours.

Tomdavey....did you use PESTEL?

evaluate the core competencies and resources that give QH a a competitive advantage

what the heck PESTEL??? to which question you apply that I dont think there was need of PESTEL in the exam

Just realised.... I knew I was their Sr FM but throughout I kept talking to them like they were a third party ...... Hahaha I am not even bothered anymore

Porter 5 Forces??? I dont thibk so

Yes, it made sense initially. But then I tripped myself over and thought this cannot be right

I think I kind of agree with you in several points

Dillen is that you? Used to work for IQ? First question about evaluation

Q1 you had to use a combination of PESTEL and porter 5

evaluate the core competencies and resources that give QH a competitive advantage Benefits and challenges of segregation of audit and risk committee Benefits of Cyber security controls of new customer portal Risk and risk mitigation Factors to consider on how to address the stakeholders

Luke wrote:evaluate the core competencies and resources that give QH a competitive advantage Benefits and challenges of segregation of audit and risk committee<br>Benefits of Cyber security controls of new customer portal<br>Risk and risk mitigation<br>Factors to consider on how to address the stakeholders

Yes, no PESTEL mandatory... But it all depends on how one used PESTEL or no PESTEL

Does anyone remember the marks break up What I remember pls add to it Q1 external environment 18marks Q2 integrated reporting 15 marks Q3 business risk ethical risk and ? Q4 slides and ? Q5 customer service and coo role as project sponser 15mark or 14 marks

I did not

babayag wrote:Does anyone remember the marks break up

PESTEL could have worked, Based on the SWOT Matrix, Economic and Technological were clear points

Luke wrote:

babayag wrote:Does anyone remember the marks break up

Yes. But I did not use any Model, although covered these points. + Customer satisfaction + skills and employee satisfaction