MyACCA Official Response

This is official response from ACCA:

“Unfortunately, we’re experiencing issues with myACCA and we apologise if your remotely invigilated exam has been impacted. We’re emailing students DIRECTLY with further information and next steps for them to take. We’ll update as we investigate this matter.”

Any student uncertain of why they have received a rebooking text message, or uncertain of the status of their exam script, should contact ACCA either by telephone +44 (0)141 582 2000 or via https://forms.accaglobal.com/contact-us

We suggest the contact-us form

ACCA has further stated:
“We experienced two separate outages to myACCA – one on Sunday 6 December, and on Monday 7 December from 9.45 to 11.15am. We worked with our IT supplier to remedy these outages, and service has since been resumed.

“We’re truly sorry about myACCA being unavailable at these times. We’ve been in contact with the students who were affected by this, and their employers/learning providers, to explain what happened and their next steps.

“We understand myACCA’s unavailability mostly impacted students sitting remote invigilation exams, including 227 sitting Audit and Assurance (AA) and 232 Advanced Audit and Assurance. We have since emailed AA students to say they can rebook for next week (14 December).

“For the others who are unable to rebook their RI exam, we have advised the next window is March 2021. We understand this will be disappointing and frustrating, and again we apologise profusely to students who are in this situation.”