WHERE DO I START FROM?

You really need to get yourself a mentor as it is difficult for us to talk you through this. The first step is use the Information Pack and formulate your report objectives and research questions and the report normally builds up from these

Then unfortunately you chose the wrong mentor. There needs to be a relationship whereby the mentor guides you. Sometimes it is a case of paying for a professional mentor who rhas the right expertise and really understands the requirements. Word of mouth is usually the best way of finding a mentor (or possibly selecting an Open Tuition recommended mentor as they are experienced)