Unable to Issue Results…….

As I replied on your duplicate post, I think the alternative to refund in these circumstances would be a fail, If you could have been passed – you would have been passed. If you were failed you would not get the refund.

I haven’t got a result from ACCA either – however I didn’t get an e-mail to say that they weren’t issuing me a result. I have been credited the exam fee so I am assuming I am going to get an e-mail similar to the one that you have posted. I will be really disappointed if this is the case – disappointed, like you, that this has only come out with results and further disappointed that it has taken another 10 days (and counting) to let me know this is the case.

I’m sorry to inform you that ACCA is unable to issue a result to you for your SBL exams on 08/06/2021 which were sat remotely.

Unfortunately, an isolated technical issue occurred with your exams meaning that we are unable to provide a result reflective of your exam performance.

Please be assured that through the results finalisation process we consider all known factors impacting a student’s exam sitting prior to releasing results. This includes all information received and made available through the centre complaints and mitigating circumstances submission process.

Only after review and consideration of these factors do we determine if we can release a result to a student that we believe is a fair and consistent reflection on their exam performance.

Unfortunately, in your case, we do not believe a fair result for your SBL exams could be determined on the basis of the exam answer content available and marked.

For clarification, all answer content received on behalf of students impacted by such issues is marked where available and considered when reaching this decision.

A credit will be applied to your myACCA account to allow you to enter for these exams at a future exam session.

Everyone at ACCA appreciates the disappointment which this news will cause you and we offer you our sincere apologies. Furthermore, I’d like to take this opportunity to assure you that such experiences are a very rare exception, and ACCA cares passionately about delivering the highest level of service for our students.

If you have any queries or require additional information, please do not hesitate to contact us.
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@Kim Smith pls explain

I don’t think it is fair to suggest to students that the reason the result was not issued it that they would have failed and that Acca is doing us some kind of favour. I called and email Acca multiple times and couldn’t get any information until I went through proper complain process, when they finally admitted they lost my content.