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I have a question given,
Website visits 5,000,000
Value of customer orders placed $30,000,000
Average value per order placed $20
Average value of undelivered orders at the end of each day $411,000
Number of orders returned 150,000
Number of complaints about returns process 1,000
Customers place a maximum of one order per visit to the website. The company operates for365 dayshow do we find out The average delivery time per order and
The percentage of customer returns made
without complaintWhy are you attempting questions for which you do not have an answer? You should be using a Revision Kit from one of the ACCA approved publishers – they have answers and explanations!
For the average delivery time take the average value of undelivered order and divide by the value of orders per day.
For the % of returns made without complaint, divide the number of complaints by the number of orders returned.
Which of the following statements about balanced scorecard approach to performance
measurement is TRUE?
It is part of the benchmarking process
It ignores cause and effect relationships between performance measures
It includes financial and non-financial indicators
It must have an equal number of performance measures in each perspectiveThe answer given is A and C but shouldn’t it be B and C?
No – A and C is the better answer.
The approach compares measures with a standard (a desired result) which is benchmarking.
Although each individual measure is only looking at one thing, when using the scorecard approach we do think about cause and effect in designing the measures to be used.
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