People’s Bank March/June 2017

Hello Sir I went through Your Kaplan and Norton’s BSC model Lecture and understood the concept. The above qn asks : a. Why this approach is more useful to measure people’s bank than traditional approach? When i went through model answer, i felt quite vague. So i pointed out aome points which i am not sure if right. Please advise: 1. More customer focussed 2. Vision beyond making money 3. Male a difference to community they serve 4. Working for social cause Also employees are given training, efficient And aimple internal process, satisfied customers, making business simple & clear & specific communication All leads to Longbterm success than traditional financial measures focus only on Short term.