People’s Bank March/June 2017

Hello Sir

I went through Your Kaplan and Norton’s BSC model Lecture and understood the concept. The above qn asks :
a. Why this approach is more useful to measure people’s bank than traditional approach?

When i went through model answer, i felt quite vague. So i pointed out aome points which i am not sure if right. Please advise:

1. More customer focussed
2. Vision beyond making money
3. Male a difference to community they serve
4. Working for social cause

Also employees are given training, efficient And aimple internal process, satisfied customers, making business simple & clear & specific communication

All leads to Longbterm success than traditional financial measures focus only on Short term.