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kpi and csf

This topic has 2 replies, 3 voices, and was last updated 11 years ago by Ken Garrett.

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November 19, 2013 at 9:49 am #146725
student07
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Could u pls explain what is difference between critical success factor and key performance indicator. Thanks
November 19, 2013 at 10:27 am #146731
hasanali95
Member
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Csf is a factor which the customers value and its important for the survival and success of our company.
And kpi are a tool of measuring to what extent we have achieved our csfs.
Correct me if im wrong 🙂
November 19, 2013 at 1:41 pm #146761
Ken Garrett
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That’s right. A KPI is a perfoance indicatoror a measure.
So, csf of an airline might be to achieve high plane utilisation. An associated KPI would be turnaround time.
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