Kaplan Kit Questions

2 . In the context of diversity, what should management seek to achieve in relation to its operational environment? A Equal opportunity for all staff to flourish in that environment B A workforce that is representative of that environment C Active participation by staff in that operational environment D Nothing - the operational environment is not relevant to diversity. Answer is B. Entire chapter in Kaplan book has said nothing regarding operational environment and suddenly it asks it here. Please help. 3. Which of the following are typical differences between 'diversity' and 'equal opportunities'? (i) Equal opportunities is usually voluntary, rather than being legally required. (ii) Diversity is normally driven by the desire to increase productivity. (iii) Equal opportunities is reactive, while diversity is proactive. (iv) Diversity tends to go further than equal opportunities and appreciates the differences in employee attitudes, personalities and beliefs. A (i) only B (i) and (ii) only C (ii), (iii) and (iv) only D (ii) and (iv) only Answer is C. I dont understand that Equal Opportunity is Statutory so it is implemented by every business before any incident or event of equal opportunity violation so how it is reactive. It should be proactive. Please help.

Q1 Contingency theory means managing according to the people task and the environment. However the methods of management chosen will probably depend on the work of earlier theorists. MacGregor came up with Theory X, TheoryY. This suggested some people prefer a strict management style, so if this seems like your staff then adopt that style etc.

Q2 Diversity suggests that the characteristics of employees should broadly match the characteristics of the population of the environment in which the company operates.

Q3 (iii) is linked to (ii). If a law is passed then you react to that to comply. If something is voluntary you decide to do it ie you are proactive.

Q4 Manager/supervisor role distonction is always hard. B could be a more experienced colleague sho helps you. D supervisors are under all types of manager. C ensure tasks are carried out properly is a supervisory role.

4. The main role of a supervisor is best described as: A a negotiator of industrial relations within a department B someone to resolve problems first hand where the work is done C someone to ensure that specified tasks are performed correctly and efficiently D the interface between junior and senior managers Answer is C. I was confused between B and D. C can be any management role not just supervisor specifically.