- This topic has 8 replies, 5 voices, and was last updated 11 years ago by
.
- Posts
What things we have to include while evaluating performance measurement system?
That’s a very wide question.
I suggest you look at:
This is dealing with performance reports, but it makes a useful start by considering what you need to report on ie what you need to measure.
You then ave to decide how to measure. So if you want to measure customer service, what metrics would you use? See Chapter 11 of the notes.
The meaurements have to be done consistently.
SMART acan also be used. Objectives against which performance is going to be compared should be:
Specific, measurable, achievable/accepted/fair, relevant, time-limited.
I have read this technical article before. But I need to be more clear on your reply. If the question asks for (i) an evaluation of the performance management report (ii) an evaluation of the performance management/measurement system – should we use the suggested approach in this technical article? That is – Purpose, Audience, Information and Layout.
Dear Mykekal, if the question is about evaluation of the performance management report, yes you need to evaluate from the purpose, audience, content (information) and layout perspective.
However, if the question is about evaluation of the performance management/measurement systems, you should evaluate whether the system in place is effective in addressing the strategic objectives of the company, shall evaluate whether the performance measurement is linked to strategy or mission, or whether the reward is linked to performance in a way to address the strategic objectives. whether the system addresses both financial and non-financial, short-term and long term objectives, qualitative and quantitative issues, internal and external matters like customer satisfaction and competitors actions etc.
That means the two are different…hope this will help out…
My pleasure and good luck for both of us!!! this is my last sitting and I really want to make it happen!!!
- You must be logged in to reply to this topic.