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Critical success factors are performance requirements which are fundamental to success of company
What is CSF for parcel delivery service?
I thinks its timing of delivery of percel and second security of percel so that it can not be steal or lost in the other words channel of delivery is am right in my answer sirKPI are measure of critical success factor
For above example the KPI are
Percentage of deliveries in time
Percentage of secured deliveries
Quantitative measure
Profit measure
Sales measure
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