sir in MCQs i struggle seriously in terms of distinguishing between customer perspective and internal perspective, so for example order lead time, % of orders delivered on time can come under both the perspectives. so how do i choose one?
Any underlying or fundamental difference that could straightaway give the right answer?
many thanks sir!
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balanced scorecard
5y ago#1Order lead time is not a customer perspective because it doesn't affect customers.
% of orders delivered on time is not internal but it affects customers.
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