Agency relationship-Rail co. in Kaplan KIt 2024-2025

Hello MR Ken,

NIce to start dealing with you.

For the Rail company I have seen in the model answer for the Task1 A i)
for the agency relationship between parties and talked about there is an agnecy relationship between the board and customer or tax payers .
Is it correct that there is an agnecy relationship between the board and the customers.

Thanks.