#31 kaplan: ARG

Hello.... my answer to part (a) was very different .... i wrote that IT can help in creating new businesses, restructure industries and create competitive advantage. "new business" .. i related the unexpected extra capacity into an income generator - if IT had not been part of the strategy, this extra income may not have been possible "competitive advantage" - related that the airline is probably in a stage where it needs to fight to maintain mkt share and thus focus on efficiency - and the fact that the WAN resulted in better productivity and customer service .. that improved efficiency i could not come up with any "restructuring" examples.... is the approach i took acceptable? the way question was posed was rather generic in nature ... i thought it was asking for more generalized answers but oddly, the answer was very specific in the ideas