the people bank ( march/ june) 2017

You will have to be specific about what you don't understand, otherwise all I can do is copy out the examiners answer (and there would not be much point in me doing that!!). Have you watched my free lectures on the Balanced scorecard? I discuss what it is and what we do with it in the free lectures (and there is obviously no point at all in you attempting questions unless you have studied the topics first!) :-)