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Performance measurement

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA MA – FIA FMA › Performance measurement

  • This topic has 1 reply, 2 voices, and was last updated 6 years ago by John Moffat.
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  • July 2, 2019 at 7:11 pm #521676
    xyzc
    Participant
    • Topics: 413
    • Replies: 175
    • ☆☆☆☆

    In the following question, all four options seem to be dimensions for performance measurement in service organisations? So is the following wrong?

    Question: Which of the following is not a dimension which is used to measure performance in service organisations?
    1) Resource utilization
    2)Innovation
    3)Financial performance
    4)Quality inspection in advance

    July 3, 2019 at 8:02 am #521695
    John Moffat
    Keymaster
    • Topics: 57
    • Replies: 54790
    • ☆☆☆☆☆

    No – it is not wrong.

    The question is referring to the dimensions stated by Fitzgerald and Moon which are explained in my free lectures. ‘Quality inspection in advance’ is not one of them.

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