Paul Harmon – Process-Strategy Matrix

Hi,

I have watched all the lectures and i am going through the study notes for a second time. However i have just been looking at some Kaplan revision kit questions/answers and question 22 regarding Country Car Club, the answer mentions Paul Harmin’s matrix but i don’t think that was in the syllabus.

Please can you confirm if this is int he notes or if it’s something that we need to know?