OREGANO

1. I don't understand why your text would say that. The question states: "A daily pick list is printed by the despatch department and this is used by the warehouse team to despatch goods. The goods are accompanied by a despatch note and all customers are required to sign a copy of this. On return, the signed despatch notes are given to the warehouse team to file." Earlier it stated: "These order forms are not sequentially numbered and are sent manually to both despatch and the accounts department." If there was ALREADY matching - so you were NOT supposed to identify the deficiency - this would have to be stated(!) If you are to assume that something that is not stated is happening you're not going to find any deficiencies(!!!) Could you be misunderstanding the text? In any case - if a text conflicts with an examiner's report - always follow the examiner's advice!

2. "When taking telephone orders, clerks note down the details on plain paper and afterwards they complete a THREE-part, pre-printed order form." "original" is superfluous in the answer - it could just say "copy of the [purchase] order" - or just "order". It doesn't mean the customer's actual order at the instance that they placed it - e.g. by telephone - it has to be referring to the order as documented.