Leasing, Management, supervision

According to Heifetz what should leaders do to facilitate change effectively. 1. Identify the members of the team who are most able to adopt and develop their knowledge , competencies and skill over time 2. Maintain psychological close relationships and balance the needs of individuals and teams with the need to achieve key tasks 3. Create an environment of participation and involvement to ensure that team members are fully aware of challenges that face them 4. Instill in team members an understanding of their need to adapt their values ,attitudes and behaviors over time. Kindly help , the options are so confusing to me, at some point l had thought the answer is 3 but l got it wrong 2nd question Which of the following systems is most relevant to the work of a procurement manager? 1. A satellite tracking system that will monitor and record deliveries of finished goods 2. An advanced manufacturing system that will reduce the length of the working capital cycle 3. A just in time system that will reduce inventories of raw materials 4. An internet based customers order fulfilment system. Again l got it wrong- I perceived that a procurement manager deals with buying and selling goods and or for business use. That way l ruled out all options with to do with manufacturing BUT still got it wrong 3rd question The usual requirement for limited liability companies to keep proper records and books of account is dictated by which of the following 1. National legislation 2.international accounting standards 3.generally accepted accounting practice 4. Auditing starting Again l could not understand what was meant by the word dictate , does it mean the board responsible for making sure that companies comply? I got it wrong again 4th question In relation to data protection laws , which TWO of the following should be classified as person data 1. The payment record of Hardy limited, a customer 2. The absence record of Cheryl, an employee 3. The accountant's opinion of Aboluli , the finance director Basing on that data protection is for individuals l selected option 1 and 2 but still got it wrong Kindly help clear the dilemma and the probably the wrong concepts l am using before l sit for my exam in two days time Best regards