How to solve "Process" type questions ?

FFaras8y ago

Dear Ken, I have seen past papers that the examiner asked a question on Process, for example, A chart is given in a question in which different arrows shows that this process will be proceed from Step 1 to Step 3 (let suppose), like in a call center. You can see Question No. 2 in December 2014 ? My question to you is, How Can we analyze or evaluate such type of process including any duplication etc etc . ? Hope you understand my query and the question ? Need your guidance ... Thanks

kengarrettTutor8y ago#1

There in no particular approach other than using common sense - which is prrhaps not useful advice. However, look for: Unnecessary proceses Duplication Inefficient/stupid process order Unnecessary movements of goods or information between departments/people. Try to streamline the process The examiner's answer will not be the only acceptable one. Have a lok at our notes and lectures on this topic.

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