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Dear Ken,
I have seen past papers that the examiner asked a question on Process, for example, A chart is given in a question in which different arrows shows that this process will be proceed from Step 1 to Step 3 (let suppose), like in a call center.
You can see Question No. 2 in December 2014 ?
My question to you is, How Can we analyze or evaluate such type of process including any duplication etc etc . ?
Hope you understand my query and the question ?
Need your guidance …
Thanks
There in no particular approach other than using common sense – which is prrhaps not useful advice. However, look for:
Unnecessary proceses
Duplication
Inefficient/stupid process order
Unnecessary movements of goods or information between departments/people.
Try to streamline the processThe examiner’s answer will not be the only acceptable one. Have a lok at our notes and lectures on this topic.
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