How 153 people per day is calculated in Q2 part (a),please explain the calculation.
Ask the Tutor ACCA SBL
December 2014 past paper
10y ago#1600 calls per day; 15% for a new contract ie 90, leaving 510 who should know their reference/payment number.
15% don't know it, so 510 x 30% = 153.
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