dec 2011 Icompute

Hello Sir,

My query is regarding the approach to question 2 part (b).

This approach is using Harmon’s process strategy matrix,which decides whether to outsource,automate,etc.

In (ii) software support, based on the case given it seems to be of high complexity/high strategic importance. Therefore process development.

Adding on to the examiner’s answer, can we say that the service has to be improved by training the employees (software developers as per case)? This is because one of the software developers was a graduate student and inexperienced about the process.

Can this approach be a part of process development?

Thank you