Support and site requirements

Having trouble using OpenTuition? Start with the quick solutions below. Most account, download and video problems can be resolved in a few minutes.

Account and sign-in problems

I have not received my activation email

• Check your Spam, Junk and Promotions folders.
• Make sure you registered with the correct email address.
• Allow a few minutes for the message to arrive.
• If your email address is already registered, try signing in or resetting your password instead of creating another account.

I cannot sign in

Check that you are using the same email address you registered with. Passwords are case-sensitive.

If you cannot remember your password, use the password reset page. If the reset email does not arrive, check your Spam or Junk folder.

Notes and downloads

I cannot download course notes

Make sure you are signed in, then refresh the page and try again.

If the site repeatedly signs you out:

1. Make sure your browser allows cookies and site data for OpenTuition.
2. Close any private or incognito windows.
3. Disable browser extensions that block cookies, scripts or downloads.
4. Clear the saved site data for OpenTuition, sign in again and retry.
5. Try another current browser.

Downloaded files normally appear in your device's Downloads folder.

I cannot open a PDF

Current versions of Chrome, Edge, Firefox and Safari can open PDF files directly. You can also save the file and open it with your device's preferred PDF reader.

If a PDF appears blank or incomplete, download it again or try another browser.

Video lecture problems

OpenTuition lectures are streamed through YouTube and cannot be downloaded from our website.

If a lecture does not play:

1. Check whether YouTube works directly on your device.
2. Accept the required video or privacy settings when prompted.
3. Disable extensions that block videos, scripts or embedded content.
4. Refresh the page and try again.
5. Try another current browser or network.
6. Restart your device if the problem continues.

Some workplace, campus, public or national networks block YouTube. If this happens, contact your network administrator or internet provider. OpenTuition cannot remove restrictions imposed by your network.

Supported browsers and devices

OpenTuition works on current desktop, laptop, tablet and smartphone browsers.

For the best experience, use the latest version of:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Apple Safari

JavaScript and essential cookies must be enabled. Very old browsers may not support all parts of the site.

General troubleshooting

Try these steps in order:

1. Refresh the page.
2. Sign out and sign in again.
3. Close and reopen your browser.
4. Try a private or incognito window.
5. Temporarily disable ad blockers, privacy extensions and script blockers.
6. Clear OpenTuition's cached files and site data.
7. Update your browser.
8. Try another browser, device or internet connection.

Force refresh

A force refresh asks your browser to download a fresh copy of the page.

• Windows: Ctrl + F5
• Mac: Command + Shift + R
• Linux: Ctrl + F5

Study and course questions

Please post questions about lectures, notes, exercises or exams in the relevant OpenTuition forum. Posting publicly allows our tutors and other students to help, and the answer may benefit others too.

Before posting, search the forum to see whether your question has already been answered.

Reporting a technical problem

If the steps above do not solve the problem, post in the Technical Problems forum or contact OpenTuition.

Please include:

• The page address where the problem occurred
• What you expected to happen
• What actually happened
• Your device and operating system
• Your browser and browser version
• Any error message displayed
• A screenshot, if helpful

Please do not include your password, payment details or other sensitive information.

OpenTuition does not provide private tuition or answer study questions through the contact form. Please use the relevant subject forum for academic help.