Frequently asked Questions
Q: I can’t download notes – system logs me out
Answer: Reload/Refresh the browser page – see below how to Force refresh if you are not sure. and the system will log you in. it may happen when you do not store cookies on your PC.
Q: I tried to register but not received activation email..
Answer: Most likely you have registered with the same email address already a while back. You should try and reset your password. You can only create one account with the same email address.
Q. How to open PDF file?
Answer: Download free PDF reader for your PC from Adobe website
Q: I can’t view lectures
Answer: Please try another browser on your device. If still nothing is showing, it is possible the videos are blocked in your country – try Tor browser or you may have to use VPN services. In China popular is: Webfreer or Psiphon vpn on any device, in case web freer stops working.
We do not provide private support by email. If you need any help with our content, please search the site and the forums, many questions have been already answered.
If you still have any questions please post your questions on the technical support on the forums.
Please try to provide as much information as possible about your Device/Operating system or Browser. Simply saying ‘ video does not play’ is not very helpful to figure out why you can’t play the video!
You can access our site with any operating system (Windows, Mac or Linux) PC and Laptop computers. Smartphones and Tablets
if you can’t watch our lectures because your country OR Internet Provider blocks certain internet features, you should try FREE Tor Browser
Some users also suggested using: Extension for Chrome Browser: ZenMate Security & Privacy VPN
If you cannot download the course notes (the system logs you out and you have to login again) – Force Refresh the page – see below how
Some issues that you encounter with OpenTuition.com can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.
A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:
- Windows: Ctrl + F5
- Mac/Apple: Cmd + R
- Linux: F5
Clear Your Cache and Cookies
Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you. Those temporary files are called the browser cache. If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files that run WordPress.com.
If you are experiencing problems displaying OpenTuition.com pages, clearing the browser cache is a good first step to try to resolve the issue. If that doesn’t help, you should also try clearing the browser cookies. Instructions for clearing cache and cookies are different for each browser and version.
If you are still having trouble, here are a few more things you can try:
- Try an alternate browser.If it works, then the issue is with the browser settings. Look for troubleshooting tips on your browser’s support documentation.
- Try an alternate computer in the same location. If another computer works, then the issue is computer settings on the first one.
- Try an alternate location that has a different Internet Service Provider. If it works, the issue is with your local network.
Mobile devices and Tablets
Also certain pop up blockers/advert blockers or flash blockers – they have to be turned OFF, or you may experience problem with access to video content. Using ad blockers is not advised for another reason! This website exists because of the advertising, if you decide to use ad blockers, do not expect us to deliver any new lectures and updates in the future.
Video lectures are NOT downloadable, you can only watch online, this is the only way to keep the site is free
Apple Safari browser – does not need flash player anymore, all lectures should work fine! However if you are using Internet Explorer / Chrome or Firefox, you need to have flash player installed.
All Lectures are streamed in MP4 format and work on all Apple devices as Apple fully supports MP4 streaming.
If our lectures are important to you, then before you buy your new phone/tablet check in the store if the lectures work – or ASK in the the store for help
If you can’t access lectures – Please contact your network administrator (if you try to access lectures in your office) or your Internet Provider if you have problems from home.
This could happen when you try to access the stream from your office or campus networks.