Privacy Policy - OpenTuition

Last updated: 30 October 2026

Who we are

OpenTuition is operated by SIA “Opentuition.com”, registration number 40103169173, Rūpniecības iela 21 k-3–26, Rīga, LV-1045, Latvia. Contact us through our contact form.

What we collect and why

We process account details, study preferences, progress and answers, community posts and messages, support correspondence, payment references and technical data.

We use this information to provide your requested services, protect accounts, moderate content and improve OpenTuition. Our legal bases are our agreement with you, legitimate interests, consent where required, and legal obligations. We do not store full payment-card details.

Sign-in history is kept for 90 days. It includes the time, method, outcome, country, browser and a hashed IP address. Separate security logs may contain raw IP addresses.

Password-security checks send Have I Been Pwned only five characters of a password hash—not your password or email. We may send security warnings or password-reset emails.

AI and other providers

AI Tutor processes your questions. Optional AI marking processes submitted answers with your agreement; you can decline it. We also use AI to help screen community submissions for spam. Avoid including unnecessary personal details. AI results can be wrong.

Providers include Imageleet, Cloudflare, Amazon SES, Stripe, Google, OpenAI, Anthropic and, where enabled, Cohere. Some process data outside the EEA using applicable transfer safeguards.

Forum posts are public. Member listings are visible to signed-in members. Private messages are available to participants and authorised staff when necessary.

Emails and analytics

Optional marketing emails may measure opens and link clicks. You can unsubscribe at any time.

We use cookieless Matomo analytics and aggregated Google Search Console statistics. We mask recognisable personal details in imported search terms. Optional advertising and related technologies follow your consent choices.

Retention

Sign-in history: 90 days.
AI Tutor history: up to 365 days.
AI-marking consent records: normally 365 days.
Mail logs: normally 30 days; delivery and engagement events: 90 days.

Completed mock answers have no automatic age expiry. Other records remain while needed for your account, the relevant service, safety or legal requirements. Account erasure deletes or anonymises linked data, subject to necessary exceptions; backup copies expire through rotation.

Your rights

You can update, export or delete your account through profile settings. You may also request access, correction, deletion, restriction or portability, object to legitimate-interest processing, and withdraw consent.