Value stream
A value stream is the connected set of activities needed to deliver a product or service to a customer. Mapping it reveals processing, waiting, movement and other steps, including those that add little customer value. It supports whole-flow improvement rather than shifting work or cost between departments. Define the start, end and customer requirements so a faster local step is not mistaken for a better overall service.
Worked example
An order passes through acceptance, credit checking, scheduling, production and delivery. Mapping the full time reveals most delay occurs waiting between departments.
Common mistake
Do not optimise one activity in isolation while ignoring the bottleneck or additional work created elsewhere.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | APM | Supporting | September 2026–June 2027 |