Training
Training develops knowledge, skills or behaviours needed for particular tasks or performance requirements. It can use practical workplace learning, guided practice, courses or digital methods. Effective training starts from a relevant need, sets clear outcomes, provides support to apply learning and checks results. It is usually more task-focused than wider personal development or general education, although the activities can overlap.
Worked example
A new employee practises processing customer refunds using supervised cases and feedback, then demonstrates the process accurately before working independently.
Common mistake
Do not define training only as classroom teaching or assume attendance proves competence. Practice and support for applying the skill are important.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |
