Training objectives
Training objectives specify what learners should know or be able to do after an intervention and the standard expected. They connect identified needs with programme design, delivery and assessment. Clear objectives describe observable outcomes and relevant conditions or timescales, making it possible to judge whether the intervention worked. The chosen objectives should address a real capability gap rather than assume that every performance problem needs a course.
Worked example
A customer-service team’s objective is to classify common complaints correctly and explain the appropriate escalation route using the company’s policy by the end of the workshop. A practical scenario assessment tests those skills.
Common mistake
Do not write an objective merely as completing a course or attending eight hours of teaching. Also check whether poor systems, resources or unclear responsibilities caused the original performance problem.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |