Training needs analysis
Training needs analysis identifies relevant gaps between required capability and current knowledge, skills or behaviours. It considers organisational objectives, job requirements and individual evidence before selecting an intervention. Not every performance gap is a training need: unclear processes, missing equipment, workload or incentives can also cause poor results. The analysis should prioritise needs and establish evidence for later evaluation.
Worked example
A team makes booking errors. Investigation distinguishes gaps in system knowledge from ambiguous customer information and software faults. Training addresses the knowledge gap while separate actions fix the other causes.
Common mistake
Do not automatically prescribe a course whenever a target is missed or assume employees alone caused the gap. Identify what must improve and why.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |
