Swim-lane process map
A swim-lane process map groups process activities by the person, team or organisation responsible for them. It shows sequence and handovers across lanes, helping identify delay, duplication and unclear responsibility. Horizontal or vertical lanes can be used; a lane is a responsibility category, not a stage of elapsed time.
Worked example
A purchase-to-payment map has lanes for the requester, procurement, receiving and finance. Repeated handovers of missing information reveal where an incomplete requisition causes delays.
Common mistake
Assuming that fewer handovers always improve a process: some separation is needed for independent checks and control.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | SBL | Supporting | September 2026–June 2027 |