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Six Sigma

Six Sigma is a structured, data-based approach to reducing process variation and defects relative to customer requirements. It uses defined measures, evidence and improvement methods such as DMAIC rather than relying on unexplained targets. Assess measurement quality, practical causes and whether the improvements sustain customer value. Statistical benchmarks depend on assumptions and should not be presented as universal proof that a process is capable or that all defects have been eliminated.

Worked example

A team measures delivery errors, identifies the main address-validation cause, tests an improved control and monitors whether the lower error rate persists.

Common mistake

Six Sigma is not simply demanding zero mistakes from employees or treating every variation as an assignable fault.

Where it appears in your exams

QualificationExamRelationshipPeriod
ACCA APM Direct September 2026–June 2027