Resistance to change
Resistance to change is behaviour or concern that slows, challenges or opposes a proposed alteration. Causes can include uncertainty, loss of status or autonomy, capability gaps, distrust, disruption or a valid objection to the proposal. Understanding the cause helps choose a response such as consultation, explanation, training, redesign or support. Opposition is evidence to investigate rather than proof that people are unwilling to improve.
Worked example
Staff challenge a new process because it removes an important safety check. Management examines the concern and redesigns the process instead of treating all objections as a communication problem.
Common mistake
Do not assume more pressure always reduces resistance or promise participation without allowing concerns to influence decisions. Some proposals genuinely need revision.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | SBL | Supporting | September 2026–June 2027 |