Post-implementation review
A post-implementation review evaluates how an implemented change is working in operation and whether its intended improvements and benefits are emerging. It compares actual outcomes with the business case, investigates differences and identifies corrective action and learning. Appropriate timing allows operating evidence to develop. It is related to, but can have a different focus and timing from, a review of how the project itself was managed.
Worked example
Six months after launching a booking system, a review checks appointment errors, staff effort and user experience against the expected benefits. It finds that extra training is required even though the system was delivered on the agreed launch date.
Common mistake
Delivering on time and budget does not establish that the investment achieved its intended benefits. Distinguish delivery performance from operational outcomes.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | SBL | Direct | September 2026–June 2027 |