Outbound logistics
Outbound logistics manages storage, order fulfilment and distribution of outputs towards customers. It is a primary activity in Porter’s value chain and can affect delivery reliability, product condition and customer experience. Its boundary depends on the offering and arrangements; it is not identical to the entire downstream network of separate organisations.
Worked example
A producer picks finished orders, protects products during handling and coordinates delivery appointments. Reliable fulfilment can support its promised service as well as control damage and redelivery costs.
Common mistake
Equating outbound logistics with sales promotion or assuming that outsourcing delivery removes responsibility for meeting customer commitments.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| ACCA | SBL | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |