Organising
Organising arranges work, people, resources and authority so that objectives can be pursued coherently. It includes dividing activities, assigning responsibilities and establishing coordination and reporting relationships. The design should reflect the work and environment, with clear interfaces between roles. An organisation chart is one representation of these arrangements rather than the whole organising task.
Worked example
A manager groups service requests by expertise, assigns team responsibilities and establishes how difficult cases move between specialists. She also ensures staff have systems access and clear escalation rights.
Common mistake
Do not confuse organising with planning an event or assume assigning a task automatically supplies the authority and resources needed to do it.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |