Organisational knowledge
Organisational knowledge is the understanding and know-how available to an organisation through its people, relationships, routines, records and systems. Its strategic contribution depends on whether it can be accessed, applied and developed where needed. Some knowledge is readily documented; some is embedded in experience and practice. Knowledge can support capability and advantage, but can become outdated or be lost when people leave.
Worked example
A service team combines documented procedures with experienced staff’s understanding of unusual customer problems. Capturing useful lessons and sharing expertise helps the organisation avoid relying entirely on one individual.
Common mistake
Do not equate storing more data with possessing useful knowledge or assume documentation captures every aspect of practical expertise.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | SBL | Direct | September 2026–June 2027 |