Organisational integration
Organisational integration coordinates functions, units, processes and information so they work towards coherent objectives. It can involve shared definitions, cross-functional responsibility and linked measures rather than legal merger. Integration should improve the whole customer or operational result while maintaining suitable accountability and controls. The required level depends on interdependence and strategy; complete centralisation is not automatically the answer to every coordination problem.
Worked example
Sales promises are connected with production capacity and delivery information, reducing contradictory commitments made by separate departments.
Common mistake
Do not assume installing one system creates integration if incentives, data definitions and decision rights remain inconsistent.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | APM | Supporting | September 2026–June 2027 |