Operations strategy
Operations strategy sets the direction for developing and using operational resources and capabilities to support the organisation’s wider strategy. It can shape capacity, technology, processes, quality, supply arrangements and service design. These choices differ from routine scheduling and task supervision, although operational experience informs strategic decisions.
Worked example
A service business aiming for rapid reliable delivery chooses its network, capacity and technology accordingly. Allocating tomorrow’s shifts implements that direction but is not the whole operations strategy.
Common mistake
Reducing operations strategy to day-to-day activity or using the ambiguous phrase operational strategy without explaining the framework and decisions involved.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Supporting | September 2026–June 2027 |
| ACCA | SBL | Supporting | September 2026–June 2027 |
| FIA | FBT | Supporting | September 2026–June 2027 |