Job enrichment
Job enrichment increases the depth of a job by adding meaningful responsibility, discretion and opportunities for achievement. It may give a person greater control over planning, carrying out and reviewing their work. In Herzberg’s approach, enrichment seeks to improve motivation through the content of the job, supported by appropriate competence and resources.
Worked example
Rather than only recording complaints, an experienced employee is authorised to investigate causes, agree suitable remedies within limits and review recurring problems. The role gains responsibility for outcomes as well as tasks.
Common mistake
Adding more similar tasks is enlargement, not necessarily enrichment. New responsibility must be supported with appropriate authority, training and accountability.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Supporting | September 2026–June 2027 |
| ACCA | SBL | Supporting | September 2026–June 2027 |
| FIA | FBT | Supporting | September 2026–June 2027 |