Hygiene factors
Hygiene factors are aspects of the work context in Herzberg’s two-factor theory whose inadequacy can create dissatisfaction. Examples include pay arrangements, working conditions, supervision, relationships and organisational policies. Improving them addresses sources of dissatisfaction, but the theory distinguishes this from creating positive motivation through achievement, responsibility and the content of the job.
Worked example
Employees are dissatisfied because wages are repeatedly paid late. Correcting payroll reliability removes a serious problem, but does not by itself make repetitive work interesting or provide opportunities for achievement.
Common mistake
Hygiene here concerns the employment context, not only physical cleanliness. Absence of dissatisfaction is not necessarily the same as high motivation.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |