Herzberg’s two-factor theory

Herzberg’s two-factor theory distinguishes hygiene factors associated with dissatisfaction from motivators associated with satisfaction through the work itself. Hygiene factors include working conditions, pay, supervision and organisational policies. Motivators include achievement, recognition, responsibility, advancement and meaningful work. In the model, improving inadequate hygiene conditions can reduce dissatisfaction, while enriching the work addresses positive motivation. These are theoretical distinctions rather than a guarantee that pay or other factors affect every person in exactly the same way.