Feedback (communication)
Feedback is the receiver’s response that helps a sender assess how a message was received or understood. It can be verbal, written or behavioural, and may itself need interpretation. Acknowledging receipt is weaker evidence than demonstrating understanding. Feedback can also provide new information and improve the next exchange; it is not limited to criticism or a formal performance review.
Worked example
After explaining a new approval rule, a manager asks an employee to work through a sample transaction. The explanation exposes a misunderstanding that a simple email read receipt would not reveal.
Common mistake
Do not confuse communication feedback with feedback control in a management system, although communication can support that control process. Nor assume silence confirms agreement.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |