Directing
Directing guides people’s work towards agreed objectives through instructions, communication, leadership and appropriate supervision. In Fayol’s traditional terminology, commanding concerned getting work carried out through people. Effective direction needs clear expectations and feedback and should take account of capability and circumstances. It need not mean issuing detailed orders for every action.
Worked example
A supervisor explains the day’s service priorities, clarifies quality requirements and helps staff resolve competing demands. Experienced employees retain appropriate discretion while new staff receive closer support.
Common mistake
Do not equate directing with coercion or assume instructions alone create motivation, understanding or competence. Check that people can act on what has been communicated.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |