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Conflicting objectives

Conflicting objectives arise when pursuing one desired outcome or stakeholder aim makes another harder to achieve. Examples include short-term cost, long-term quality, access, sustainability and required returns. Identify the nature and significance of the trade-off, consider options that reduce it and explain any priorities or constraints. A balanced set of measures makes the conflict visible but does not automatically resolve it.

Worked example

Extending service opening hours may improve access while increasing staffing cost; the decision needs evidence about benefits, resources and mission priorities.

Common mistake

Do not assume all objectives can be maximised simultaneously or hide the trade-off inside an unexplained composite score.

Where it appears in your exams

QualificationExamRelationshipPeriod
ACCA APM Direct September 2026–June 2027
ACCA BT Direct September 2026–June 2027
ACCA PM Direct September 2026–June 2027
ACCA SBL Direct September 2026–June 2027
FIA FBT Direct September 2026–June 2027